Have a question about something you read on Brackenfox, or spotted an error you want corrected? You can reach the editorial team directly. We read every message that comes in and do our best to point you toward clear, useful information about personal finance and credit.
How to Reach Us
Email us at [email protected]. This is the fastest way to get a reply, and it lets us keep a written record of your question so we can follow up properly.
When you write, give us enough detail to actually help. A vague note takes longer to answer than a specific one. If your message relates to a particular article, mention the title so we can find it quickly.
What to Send
Some messages fit our inbox better than others. Here are the ones we welcome:
- Corrections and fact-checks. If a figure, date, or explanation looks off, tell us. We update articles when readers flag genuine errors.
- Topic suggestions. Want us to cover a specific area of budgeting, credit scores, loans, or insurance? Send the idea.
- Feedback on our writing. If an article helped you or left something unclear, that feedback shapes what we publish next.
- Partnership and press questions. For editorial collaborations or media requests, email us with the specifics.
Response Time
We aim to reply within two to three business days. Messages that arrive over a weekend or holiday may take a little longer. If your question needs research on our end, we will tell you that and follow up once we have a solid answer rather than a rushed one.
What We Cannot Help With
Brackenfox is an independent education site, not a bank, lender, card issuer, or financial institution. We are not customer service for any company you hold an account with.
That means we cannot access your accounts, check a balance, dispute a charge, unlock a card, adjust a credit limit, or discuss the status of a loan or application. If you need any of that, contact your provider directly using the number on the back of your card or on your official statement.
We also do not offer personalized financial advice through email. Our articles explain how money and credit work in general terms, and many readers find that background useful before they talk to a licensed advisor about their own situation.
A Note on Privacy
Please do not send account numbers, passwords, Social Security numbers, or other sensitive personal details in your message. We never need that information to answer a question, and email is not the place to share it.